Soft skills or Emotional Quotient (EQ) are an important part of an individual’s contribution to the success of an organisation. Particularly those organisations dealing with customers face-to-face are generally more successful if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organisation. For this reason, employers in addition to standard qualifications increasingly seek out soft skills.
It has been suggested that in a number of professions soft skills may be more important over the long term than occupational skills. The legal profession is one example where the ability to deal with people effectively and politely, more than their mere occupational skills, can determine the professional success of a lawyer.
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