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Call Center & Retail Training
CALL CENTER TRAINING

  • Getting Started

  • The Basics

  • Phone Etiquette

  • Tools

  • Speaking Like a Star

  • Types of Questions

  • Benchmarking

  • Goal Setting

  • Key Steps

  • Closing

  • Wrapping Up

RETAIL TRAINING

  • Introduction to Training and Essential Skills

  • Business & Personal Success

  • Effective Communication

  • Product Knowledge

  • Customer Service

  • Successful Sales

  • Productivity

  • The Future